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Transport Operations Manager
2 months ago
Job Title: Transport Operations Manager
Job Summary:
H&G Recruitment Solutions is seeking an experienced Transport Operations Manager to join our team. As a Transport Operations Manager, you will be responsible for overseeing the transportation of products to clients in the South East and London areas.
Key Responsibilities:
- Manage a team of drivers to ensure timely delivery of products
- Ensure quality standards are maintained in line with customer Service Level Agreements (SLAs)
- Ensure compliance with all relevant legislative and corporate requirements relating to transportation
- First point of contact for supervisory staff queries
- Asset tracking to ensure vehicles and trailers are available for scheduled servicing and maintenance
- Manage and deliver the despatch and cage return plan
- Ensure compliance to Standard Operating Procedures (SOPs)
- Liaise with warehouse teams to ensure all loads are completed accurately and loaded on time
- Communicate, apply, and enforce company policies
- Compile reports as necessary for the business
- Direct the daily activity to ensure a safe, secure, clean and fair work environment for team members
- Liaise collaboratively with customer services to improve customer satisfaction levels in line with agreed business targets
- Accountability for employee satisfaction levels by applying good Leadership and Employee engagement practices
- Conduct Return to Work interviews and disciplinary investigations as required
- Communicate and support the implementation of the company process
Requirements:
- Experience as a Transport First Line Manager
- Experience of working in a fast-paced operation
- Capability to plan, manage your own workload and communicate effectively to others
- Knowledge of transport legislation, Working Time Directive, Drivers hours
- Experience in employee relations and dealing with HR cases
- Experience of dealing with accidents/incidents and overseeing the reporting and investigating
- Computer literate in the Microsoft Office package, with the ability to learn in-house systems
- CPC (International) qualified would be advantageous but not essential
What We Offer:
- 30 Days Holiday
- Life Assurance
- Employee Assistance Programme
- Wellbeing Support
- Flexible benefits scheme
- Pension scheme
- Sick pay
About Us:
H&G Recruitment Solutions is a leading recruitment agency with 21 years of experience in the transport and logistics sector. We pride ourselves on our commitment to our workforce and our ability to find solutions for our clients.