Housing Officer

4 weeks ago

Birmingham, Birmingham, United Kingdom Red Snapper Recruitment Limited Full time
Job Title: Claims Officer

Red Snapper Recruitment Limited is seeking a skilled Claims Officer to join our team on a temporary 3-month contract. As a Claims Officer, you will be responsible for managing and maintaining accurate case management and administrative records, investigating and responding to complaints and enquiries, and assisting with the investigation and response to public liability claims.

Key Responsibilities:
  • Manage and maintain accurate case management and administrative records using appropriate IT systems.
  • Investigate and respond to complaints and enquiries within corporate standards and timescales.
  • Assist with the investigation and response to public liability claims, complaints and enquiries, and provide reports to the housing officer using relevant case management systems.
  • Collate data and produce reports on the performance of activities and make recommendations on a course of action where appropriate.
  • Attend meetings with customer groups to assess ongoing requirements and determine appropriate actions to respond to findings.
  • Work with customers and staff to ensure proper management of council tenancies in accordance with policy and relevant legislation.
  • Take appropriate action when tenancy conditions have been breached, including recognising and reporting potential housing fraud.
  • Meet all relevant key performance indicators and individual targets and objectives.
  • Provide advice and assistance on all aspects of the housing service during customer interactions.
Requirements:
  • Driving licence and access to own car.
  • Awareness of BCC safeguarding policies and procedures.
  • Ability to update information systems with appropriate data to support performance monitoring and effective service delivery.
  • Flexibility to attend meetings outside of normal working hours when necessary.
  • Observance of all relevant BCC policies and procedures.

We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

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