Customer Safety and Security Officer

6 days ago


Reading, Reading, United Kingdom JOHN LEWIS & PARTNERS Full time
Customer Safety and Security Officer

Role Description:
This is a permanent part-time position working 20 hours per week, with varied shifts, including evenings and weekends. Your primary responsibility will be to ensure the safety and security of our customers and partners, mitigating potential risks and threats. You will work closely with our Loss Prevention team to identify and address any issues related to shrinkage performance within budget and risk appetite. In addition to your core duties, you will be expected to provide exceptional customer service, responding promptly and professionally to customer queries and concerns.

What We Offer:
We are committed to providing our employees with a supportive and inclusive work environment. As a valued member of our team, you can expect to enjoy a range of benefits, including excellent work-life balance, generous holiday entitlement, and a defined contribution pension scheme with employer matching contributions. You'll also have access to exclusive discounts in-store and online, simple cycle-to-work support, and the chance to stay in our beautiful partner hotels after just three months of service. To be successful in this role, you'll need strong communication skills, attention to detail, and the ability to provide exceptional customer service.

Requirements:
* Strong communication skills
* Attention to detail
* Ability to provide exceptional customer service
* Previous experience in loss prevention or customer-facing roles (desirable)

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