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Restaurant Operations Manager

2 months ago

Bath, Bath and North East Somerset, United Kingdom Sanremo The Italian Restaurant Bath Full time
Assistant Manager Job Description

We are seeking an experienced and skilled Assistant Manager to join our team at Sanremo The Italian Restaurant Bath. As an Assistant Manager, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and contributing to the success of our business.

Key Responsibilities:
  • Coordinate daily Front of the House and Back of the House restaurant operations to ensure seamless service delivery.
  • Control operational costs and identify measures to reduce waste, ensuring maximum efficiency and profitability.
  • Deliver superior service and maximize customer satisfaction by responding promptly to customer complaints and concerns.
  • Regularly review product quality to ensure consistency and excellence in our offerings.
  • Organize and monitor staff schedules to ensure adequate coverage and minimize labor costs.
  • Supervise shifts and ensure that all staff members are performing their duties effectively.
  • Appraise staff performance and provide constructive feedback to improve productivity and job satisfaction.
  • Estimate future needs for goods, kitchen utensils, and cleaning products to maintain optimal inventory levels.
  • Ensure compliance with sanitation and safety regulations to maintain a clean and safe environment for customers and staff.
  • Manage the restaurant's image and suggest ways to improve it, enhancing our reputation and customer loyalty.
  • Create detailed reports on weekly, monthly, and annual revenues and expenses to inform business decisions.
  • Actively promote all venues and events to drive sales and revenue growth.
  • Train new and current employees on proper guest service practices to maintain high standards of service.
  • Implement policies and protocols to maintain future restaurant operations, ensuring continuity and success.
  • Ensure a smooth closing of the venue, including cleaning and preparation for the next day.
Requirements:
  • Advanced level of written and spoken English to effectively communicate with customers and staff.
  • Ability to work flexible hours, including evenings and weekends, to meet the demands of the business.
  • Ability to remain calm under pressure, ensuring excellent customer service and staff management.
  • Exceptional organizational and leadership skills to motivate and direct staff effectively.
  • Ability to work well with others, demonstrating excellent interpersonal and communication skills.
  • Knowledge of all applicable software to efficiently manage restaurant operations.
Benefits:
  • Refer a friend bonus from day one, rewarding successful referrals.
  • Discounted health and fitness benefits to promote staff well-being.
  • Free meals when working, providing a convenient and enjoyable dining experience.
  • 30% off the bill in our restaurants for you and your loved ones, encouraging staff to dine with us.
  • Exclusive savings on travel, shopping, restaurants, and more, enhancing staff benefits.
  • 28 days' holiday, including service charge, to ensure staff have adequate time off.
  • A restaurant welfare budget allocated for healthy snacks, drinks, and support during busy periods.
  • Huge investment in training and development, offering qualifications in Wine, H&S, Food Safety, HR, and a five-stage management development program.
  • Access to counseling, remote GP/physio services, legal advice, and more, supporting staff well-being.