Customer Support Professional

3 weeks ago


London, Greater London, United Kingdom CUBE Content Governance Global Limited Full time

Company Overview

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CUBE Content Governance Global Limited is a pioneering RegTech business that has recently been listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report.

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We are a global company defining and implementing the gold standard of regulatory intelligence and change for the financial services industry. Our SaaS platform, powered by AI and proprietary data ontology, simplifies the complex world of compliance for our clients.

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We serve some of the largest financial institutions globally and are expanding rapidly. We are looking to augment our team to support current and anticipated growth of our customer base across EMEA.

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Salary: £40,000 - £50,000 per annum

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Job Description

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As a Customer Support Advisor, you will join the EMEA Customer Support team to provide 24/7 global support provision to CUBE customers and users of the CUBE platform worldwide.

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Your main activities will include logging and qualifying cases, coordinating with specialist teams to meet service levels, liaising with customers, carrying out new customer on-boarding activities, and working collectively with the team on continuous improvement of tools and processes.

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Required Skills and Qualifications

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  • 2+ years of customer support experience in a SaaS environment, providing technical/functional application support to external (preferably enterprise) customers.">
  • Strong sense of ownership, with drive and commitment to ensure team provides excellent customer service.">
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Benefits

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We offer a competitive salary, a dynamic and collaborative work environment, and opportunities for growth and development within the business.

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Others

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This role is perfect for someone who is passionate about delivering exceptional customer service and is looking for a challenging and rewarding career opportunity.



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