Customer Service Ambassador
2 weeks ago
Hollywood Bowl Group - A Passion for Family Fun
Are you passionate about delivering exceptional customer service in a fast-paced, dynamic environment? Do you thrive in a team setting, providing support and adding value at every stage of the customer journey?
As a Team Member at Hollywood Bowl Group, you will be at the very heart of our customer-centric approach, ensuring every guest has an enjoyable, excellent value-for-money experience with every visit. Your professional and engaging customer service, combined with your high energy and infectious enthusiasm, will make all the difference in creating lasting memories for our customers.
What We Offer
• Competitive hourly rate
• Access to apprenticeship programmes and in-house management training programmes
• Optional pension plan
• Additional days holiday with length of service up to five days
• Ongoing training and development, with the opportunity to fast track your career
• Free game vouchers every month
• 30% discount off food and drink for you and up to five friends
• 50% off food when you are working
• Access to our Employee Assistant Programme (EAP) for you and your family, plus access to our dedicated Mental Health First Aiders
• Financial long service awards
• A £15 donation to our dedicated charity partner when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
• Opportunity to join our healthcare cash plan
What You Will Do
As a Team Member, you will be responsible for delivering exceptional customer service, working in a fast-paced, dynamic environment. You will be trained across all key areas of the centre, providing support and adding value at every stage of the customer journey. You may be required to work in the kitchen, welcoming customers at reception, hosting parties on the lanes, or serving food and drink from our bar and diner. Your professional and engaging customer service, combined with your high energy and infectious enthusiasm, will make all the difference in creating lasting memories for our customers.
Who We Are
Hollywood Bowl Group is a leading experiential family entertainment company, with 74 centres across the UK and 13 centres in Canada. We value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued, and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
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