Field Support Technician

3 weeks ago


Chester, Cheshire, United Kingdom Obsidian Networks Full time

IT Support Role

We are seeking a skilled IT Support Technician to join our team at Obsidian Networks. As a key person in our infrastructure, you will work on a variety of projects and have input into their development.

  • Liaise with clients and provide on-site support, installations, maintenance, and upgrades.
  • Install and maintain Cat 5/6 cabling.
  • Set up and install hosted VOIP systems, including phone systems, handsets, and door entry systems.
  • Install networking equipment.
  • Respond to faults and replace equipment.
  • Install, service, and upgrade IT products and services.
  • Work hours are Monday to Friday, 8:30 am to 5 pm, with occasional overtime.
  • Part of a 24/7 on-call rota.
  • Occasional visits to datacentres in Chester and Leeds.
  • Undertake continuous learning and training on bespoke software and hardware partnerships.

As a customer-focused business, we are looking for our field engineers to be a representation of our company culture.



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