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Sales Operations Director

1 month ago

London, Greater London, United Kingdom Rewardinsight Full time
Sales Operations Director

At Rewardinsight, we are seeking a highly skilled Sales Operations Director to join our team. As a key member of our organisation, you will be responsible for ensuring the operational efficiency and effectiveness of our Global Sales Organisation.

Key Responsibilities:
  • Design and optimise sales processes to enhance efficiency and performance.
  • Oversee the resolution of operational issues affecting sales, such as missing transactions or technical problems.
  • Manage sales data to ensure accuracy and provide actionable insights for decision-making.
  • Liaise with technical teams to ensure sales systems and tools are fully operational and meet the evolving needs of the business.
  • Collaborate with the Business Operations team to ensure optimal use of productivity software to support sales activities.
  • Work closely with Finance, Banking, and Operations teams to resolve issues impacting sales performance and identify opportunities for operational improvement.
  • Act as the key point of contact for sales-related operational forums and cross-departmental initiatives.
  • Coordinate and collaborate with the Customer Insights team to produce insightful and impactful presentations, leveraging data and market insights to support sales initiatives.
  • Support the sales team in creating accurate forecasts and tracking performance metrics.
  • Ensure that reporting is accurate, up-to-date, and provides actionable insights, conducting first-level reviews and quality assurance for exceptions.
  • Leverage Power BI and other data tools to automate and enhance reporting processes.
  • Lead and manage projects related to sales operations, including system upgrades, process improvements, and new market launches.
  • Coordinate with relevant stakeholders to ensure project success and alignment with business goals.
  • Provide ongoing support to the sales team for day-to-day operational needs.
  • Handle escalations related to invoicing, debt management, and other financial issues.
  • Collaborate with Marketing Services and Customer Insights to create a quantified view of the market, supporting strategic sales planning.
  • Design and implement sales incentive plans that reinforce desired behaviours, working closely with Finance to align commission structures and reward schemes.
  • Support the creation of presentations for new business pitches, Quarterly Business Reviews (QBRs) with existing clients, and category insights, ensuring alignment with the Product team and sales strategies.


Requirements:
  • Proven experience in Sales Operations or a similar role.
  • Strong understanding of sales processes, operational best practices, and process automation.
  • Proficiency in managing CRM systems, with specific expertise in HubSpot.
  • Excellent data management and analysis skills, with proficiency in Power BI and other BI tools.
  • Ability to collaborate with Business Operations and technical teams to optimise the use of productivity tools.
  • Strong project management and problem-solving skills.
  • Data literacy, with the ability to leverage data to drive sales performance and operational efficiency.


What We Offer:
  • Annual Leave: 25 days + bank holidays.
  • Company holiday: 3 additional days off between Christmas & New Years.
  • Ability to buy and sell holiday days as well as the ability to bank days (tenure dependent).
  • Flexible working options: we are operating a hybrid working model with 3 days a week from the office.
  • Pension: Hargreaves Lansdown - 6% matched contribution.
  • Employee share scheme.
  • Generous family friendly cover.
  • Private healthcare - Bupa.
  • Income protection.
  • Critical illness cover.
  • Life insurance cover.
  • Dental cover.
  • Optical cover.
  • Yulife app for access to employee wellbeing and discounts.
  • Perks at Work, cashback/discount shopping site.
  • Employee referral scheme.
  • Salary sacrifice program which includes cycle to work scheme, electric car scheme and season ticket loans.
  • Volunteering program.
  • Company events i.e. Christmas party, all-company event and other social/hosted events during the year (we have an active social committee).