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Credit Control Specialist
2 months ago
We are seeking a highly skilled Credit Control Specialist to join our team at Hays Specialist Recruitment Limited. As a Credit Control Specialist, you will be responsible for managing the credit ledgers of customers, ensuring all financial risks to the business are proactively managed and controlled.
Key Responsibilities:- Manage the day-to-day cash posting from various banks in various currencies (EUR/USD/GBP) in accordance with company procedures and deadlines.
- Liaise with customers directly to collect outstanding monies in accordance with company procedures and resolve any queries arising.
- Manage the aged debtors for customers (around £3m sales per month) by ensuring that the 90-day column remains below an agreed level.
- Liaise with internal sales and service departments to resolve queries and avoid any delays in receipt and recovery of payments.
- Release new sales orders and RMAs once accounts are in order and not overdue or over the agreed credit limit.
- Set up new customers on the Microsoft D365 ERP system in accordance with company procedures.
- Deal with occasional online credit card and PayPal payments from customers in accordance with company procedures and record them in the accounting system.
- Review and check customer credit limits as required, in compliance with Company guidelines, to continue smooth order processing.
- Send out reminders to customers and follow up by phone to proactively manage outstanding debt.
- Always maintain a proactive focus on risk management during communications with customers - including credit account, credit card or PayPal accounts - and ensure that any potential fraud or default risks are carefully considered before orders are processed.
- Create '7 days before court action' letters via Higgins Solicitors.
- Review overdue customers monthly and register with Euler Hermes.
- Create direct debits as required - for French & German customers - to assist in ensuring the timely payment of invoices.
- Carry out reconciliation of customer accounts and solve any associated queries.
- Undertake any other tasks as requested by Accounts colleagues to support timely completion of the team workload.
- Undertake any training required to increase knowledge of the Accounts function and capability to carry out any other duties within the team.
- Strong all-round IT skills, including Word / Excel to intermediate level and Outlook.
- A good communicator, with a high level of interpersonal skills and the ability to influence customer decisions.
- Credit control experience is preferred.
- Good organisational, numeracy and analytical skills, with the ability to make balanced evaluations of business and commercial risk before making credit decisions.
- The ability to work on their initiative, under pressure and to deliver to deadlines.
- Flexible approach to work tasks, demonstrating proactive support of colleagues and a positive contribution to team work.
- Reliable, committed, methodical, confident with excellent attention to detail.
- Experience with Microsoft D365 software.
- Additional language skills such as French or German will be useful.
- An outgoing personality who can make their own decisions.
- Base Salary £23,000 - £25,000.
- 6 weeks annual leave.
- 9-5, flexible hour week.
- Quarterly KPI bonus (£750).
- Retention bonus at end of contract £2,000.
