Technical Help Desk Analyst

2 weeks ago


Manchester, United Kingdom AJ Bell Management Limited Full time

As a 1st Line Service Desk Analyst, you will play a critical role in ensuring the smooth operation of our technology services department. You will be responsible for resolving incidents and service requests in a timely manner, while providing exceptional customer service and technical expertise.


About the Role:
  • Responsibilities include logging calls via telephone, classifying calls on arrival via email, performing troubleshooting with end users, installing software on new devices, and maintaining working documents.
  • You will work closely with the Service Desk Manager to ensure that incidents and service requests are resolved within the agreed SLA.
  • The successful candidate will have strong customer focus, excellent problem-solving and analytical skills, and experience of administering systems.

AJ Bell offers a competitive salary of £25,000 - £30,000 per annum, a generous holiday allowance, and a range of benefits including casual dress code, discretionary bi-annual bonus, and contributory pension scheme.


Requirements:
  • Strong customer focus and excellent communication skills.
  • Excellent problem-solving and analytical skills.
  • Experience of administering systems including MS Active Directory, MS Exchange, Cisco Call Manager, VMWare vSphere and Horizon View Client.
  • Knowledge and experience of Windows 10, Windows Server, and Microsoft Office applications.

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