Field Service Technician

3 weeks ago


Woking, Surrey, United Kingdom Ross Care Full time

Job Title: Field Service Technician

Location: Surrey, UK

Salary: Up to £26,000 per annum

We are seeking a highly skilled Field Service Technician to join our team at Ross Care. As a Field Service Technician, you will be responsible for delivering and collecting wheelchairs, servicing and repairing wheelchairs in the field, and ensuring all paperwork is completed accurately.

Key Responsibilities:

  • Deliver and collect wheelchairs to and from service users' homes and NHS departments, following Company Infection Control Policy.
  • Servicing and repairing wheelchairs in the field, aiming for a first-time fix whenever possible.
  • Complete all necessary paperwork, including job cards, to ensure accurate updating of the database.
  • Ensure the use of PPE as instructed and maintain a tidy vehicle.
  • Undertake out-of-hours duties when rostered and observe regulations covering the driving and use of the Company vehicle.
  • Maintain a professional customer service attitude and wear uniform and identification badge at all times.
  • Prioritize workload and refer to Line Manager as necessary.
  • Be responsible for maintaining tools and equipment provided by the Company.

Required Skills and Qualifications:

  • Full UK driving license
  • Successful enhanced DBS check
  • General workshop knowledge
  • Basic electrical knowledge, including 12v/24v D.C. systems
  • Able to move and handle loads and equipment safely
  • Experience of face-to-face customer contact
  • Previous delivery driver experience
  • An awareness and understanding of people with disabilities
  • Flexible approach to working conditions and working environment change
  • Ability to use own initiative within set boundaries


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