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Operations Manager

2 months ago


Bexley, Greater London, United Kingdom Novotel Canary Wharf Full time

Job Summary:

We are seeking a highly skilled and experienced Night Duty Manager to join our team at Novotel Canary Wharf. As a key member of our operations team, you will be responsible for ensuring the smooth running of our hotel during night shifts, providing exceptional guest service, and leading a team of staff to deliver outstanding results.

Key Responsibilities:

  • Lead a team of staff to deliver exceptional guest service and ensure a positive experience for all guests
  • Manage the night shift operations, including front desk, housekeeping, and maintenance
  • Monitor and control hotel revenue, expenses, and inventory
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Collaborate with other departments to ensure seamless operations and excellent communication

Requirements:

  • Minimum 2 years of experience in a similar role in the hospitality industry
  • Strong knowledge of hotel operations, including front desk, housekeeping, and maintenance
  • Excellent leadership and communication skills
  • Ability to work effectively in a fast-paced environment and make sound decisions under pressure
  • Strong analytical and problem-solving skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance