Independent Review Specialist for Customer Experience

5 days ago


Milton Keynes, Milton Keynes, United Kingdom Daimler AG Full time

Job Summary

We are seeking an Independent Review Specialist for Customer Experience to join our team at Daimler AG. This role is responsible for conducting independent reviews of customer interactions to ensure that they meet the highest standards of quality and excellence.

The ideal candidate will have a strong understanding of customer needs and be able to provide objective feedback to help improve customer experience. A salary of around $95,000 per year reflects the company's commitment to attracting top talent.

About Us

Daimler AG is a leading automotive company with a rich history of innovation and excellence. We are proud of our diverse workforce and strive to create an inclusive environment where everyone feels valued and empowered to contribute their best work.

Responsibilities

  • Conduct independent reviews of customer interactions across all contact channels.
  • Provide objective feedback to help improve customer experience.
  • Collaborate with stakeholders to develop and implement strategies to enhance customer experience.

Requirements

  • Proven experience in customer-facing roles with a strong focus on quality and service delivery.
  • Strong analytical and problem-solving skills.
  • Able to communicate effectively with stakeholders at all levels.

Benefits

We offer a comprehensive package of benefits, including a competitive salary, flexible working options, and opportunities for professional development and growth.



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