Service Advisor

3 weeks ago

East Anglia, United Kingdom Ernest Gordon Recruitment Full time £25,000 - £32,000

Job Summary

We are seeking an experienced Service Advisor to join our team at a prestigious luxury car dealership in Chelmsford. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring seamless coordination of customer service bookings, repairs, and warranty claims.

About the Role

  • Customer Interaction and Service Delivery:
    • Greet customers with professionalism and actively listen to their service and repair needs.
    • Accurately process service and warranty bookings on the system and maintain clear, up-to-date records.
    • Provide expert advice and recommend services or accessories to maximize revenue potential.
    • Handle customer queries and concerns with a solution-orientated approach, ensuring all issues are resolved in a timely manner.
  • Service Coordination and Communication:
    • Liaise effectively with the workshop team to communicate essential details about customer requirements and facilitate smooth repair operations.
    • Issue repair orders to technicians with precise instructions and any additional information to assist in the diagnosis, inspection, and repair process.
    • Keep customers informed throughout the service or repair process, especially in the event of any delays.
  • Documentation and Compliance:
    • Accurately document all service activities, ensuring job cards are correctly completed and signed, including materials used and time worked.
    • Process payments and issue invoices in line with company policies, ensuring accuracy and efficiency.
    • Maintain up-to-date knowledge of pricing lists, charge-out rates, and warranty policies to ensure compliance with industry standards.
  • Warranty and Control:
    • Review job cards for warranty work and ensure that all warranty claims are documented, with any necessary items returned to the manufacturer.
  • Sales and Business Development:
    • Promote additional services, including service plans and accessories, to enhance the customer experience and maximize revenue.
    • Ensure follow-up on completed services to increase customer retention and encourage repeat business.

About You

  • You will have proven experience within a similar position, with familiarity with automotive parts, services, and warranties.

What We Offer

The salary for this role is £30,000 - £35,000 per annum, plus pay and role progression, making it an excellent opportunity for career advancement. We are an equal opportunities employer and welcome applications from all suitable candidates. If you're interested in this role, please submit your up-to-date CV for consideration.

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