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Technical Operations Specialist
2 months ago
The Technology Operations team at Technet IT Recruitment Limited provides first-line technical support to both internal teams and external technology partners. This team handles technical queries related to a primarily Apple Mac environment and supports critical infrastructure, as well as daily needs of internal teams.
Key Responsibilities- Provide First-Line Support: Offer technical assistance for security issues raised via communication tools, email, and in-person interactions.
- Facilitate Onboarding: Ensure new employees have the necessary equipment, software, and services to work effectively.
- Manage Asset Inventory: Assist in managing asset inventory, procurement, repairs, auditing, and licensing.
- Hardware Provisioning: Handle computer hardware provisioning from returned stock.
- Equipment Checks: Conduct daily equipment checks to ensure conference rooms are functional and display systems are working properly.
- Technical Expertise: Have extensive knowledge and experience in supporting primarily Apple Mac environments, including macOS and Jamf, as well as Windows.
- First-Line Support Experience: Have experience in a first-line support role in a Mac environment.
- Dynamic Environment: Be comfortable working in a technically complex and dynamic environment.
- Organizational Skills: Be organized, efficient, and detail-oriented.
- Communication Skills: Be able to clearly communicate basic technical issues to other members of the team and guide non-technical staff through troubleshooting steps.
- Holiday Entitlement: 25 days holiday (with flexibility for public holidays)
- Birthday Leave: An extra day off for your birthday
- Annual Leave Increases: Annual leave increases with length of service, plus the option to buy or sell up to five additional days.
- Volunteering Time: 16 hours of paid volunteering time annually.
- Employee Benefits: Salary sacrifice options, enhanced company pension scheme, life insurance, and group income protection.
- Private Medical Insurance: Private medical insurance, including mental health support and cancer care.
- Family-Friendly Policies: Family-friendly policies.
- Employee Referral Scheme: Employee referral incentive scheme.
- Benefits Platform: Membership to a benefits platform offering retail discounts, wellness resources, and perks.
