Customer Insights Manager

7 days ago


Salford, Salford, United Kingdom Bupa Full time

At Bupa, we're passionate about technology and committed to making health happen. We're seeking a Customer Insights Manager to join our team, responsible for analyzing customer contact data and developing insights to inform business decisions.

About the Role:

The successful candidate will have a deep understanding of customer contact technology and experience in gathering, interpreting, and presenting insightful data. You will leverage your technical expertise to access and transform data from our strategic data warehouse.

Key Responsibilities:

  • You will work closely with the Operations Hub and Customer Contact teams to ensure the integrity of our core data set.
  • Deliver analysis assigned to you by your manager in a timely fashion, highlighting any risks as appropriate.
  • Represent your team on various projects, acting as a subject matter expert to offer advice and guidance.
  • Cultivate relationships with colleagues across the business, sharing your technical skillset to grow our wider capability.

Required Skills:

  • Experience operating within a MI data and insight function is desirable.
  • Developing complex MI data and delivery solutions using SQL programming coding and advanced knowledge of applications such as Excel, Access & PowerBI platforms.
  • Gathering, interpreting, and presenting insightful data.
  • Sourcing and connecting data from multiple sources and strong understanding of data warehouse infrastructures.

Benefits:

  • Our benefits are designed to make health happen for our people, including Viva, our global wellbeing programme.
  • Flexible working arrangements and family-friendly benefits.

Salary: £40,000-£48,000 per annum



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