Customer Service Specialist
1 week ago
We are seeking a skilled Customer Service Specialist to join our Wholesale Desk team at South East Water.
In this role, you will be responsible for ensuring an excellent standard of customer service is provided to Business Retailers by assisting with technical enquiries received via writing or telephone.
You will maintain focus on balanced scorecard objectives and adhere to business and wholesale processes, data protection, wholesale regulatory compliance, and attendance.
The ideal candidate will be proactive in using information and resources to ensure skills and knowledge are kept up to date and continuously developed.
You will also work queues to ensure wholesale service level requirements are met and ensure all transactions are correctly uploaded into CMOS and accepted by the Market Operator.
Additionally, you will build relationships with peers and colleagues to enhance the team working environment, resolve non-household customer queries, and ensure successful productivity.
This role requires strong communication skills, the ability to multitask, and a passion for customer service.
Key Responsibilities
- To ensure an excellent standard of customer services is provided to Business Retailers by assisting in technical enquiries received by either writing or telephone.
- Maintain focus on balanced scorecard objectives and adhere to business and wholesale processes, data protection, wholesale regulatory compliance and attendance.
- Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
- Proactively work queues to ensure wholesale service level requirements are met.
- Ensure all your transactions are correctly uploaded into CMOS and are accepted by the Market Operator.
- Build relationships with peers and colleagues to enhance the team working environment, resolve non-household customer queries and ensure successful productivity.
- Attend and contribute to team meetings with team, peers and colleagues.
Requirements
- Able to train at Snodland Kent initially in standard office hours for a minimum of 3 weeks (dependant on progress).
- Able to work from the Snodland office when required (minimum of 2 days a week)
- Have a strong internet connection to allow home working.
- You're passionate about customer service.
- Knowledge of water supply networks useful but not essential
- Understanding of the Non Household Retail Market is desirable but not required.
- You communicate positively in an extremely busy working environment.
- You enjoy problem solving and determined to find the best solutions.
- You're able to make decisions quickly and be able to multitask.
- Have 4 GCSE passes (or equivalent), including Maths and English. An NVQ Qualification Level 2 or above in Customer Service/Business Administration is desirable.
- You'll possess excellent computer skills and the ability to flex between different computer systems
What You Can Expect
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
- Electric Vehicle salary sacrifice scheme.
About Us
South East Water welcomes everyone and believes that creativity comes from diversity, not similarity. We are committed to creating an inclusive workplace where everyone feels valued, respected, and supported.
As a company, we strive to provide equal opportunities for all applicants, regardless of their background, age, gender, ethnicity, religion, or identity.
-
Customer Service Coordinator
7 days ago
Snodland, Kent, United Kingdom South East Water Full timeJob Overview At South East Water, we are seeking a highly motivated and organised individual to join our team as a Customer Service Coordinator. This role is ideal for someone with excellent customer service experience and a keen eye for detail. As a Customer Service Coordinator, you will be responsible for ensuring that all customer inquiries are handled...
-
Customer Service Representative
1 month ago
Snodland, Kent, United Kingdom HR GO Recruitment Full timeJob Title: Customer Service OperatorsJob Summary:We are seeking an experienced customer service operator to join our team at HR GO Recruitment. As a customer service operator, you will be responsible for taking orders over the phone and dealing with customer queries.Key Responsibilities:Taking orders and processing them on our systemAssisting clients in...
-
White Goods Service Specialist
2 weeks ago
Snodland, Kent, United Kingdom Currys Group Full timeAbout the RoleAt Currys Group, we're committed to delivering exceptional customer service. As a White Goods Service Specialist, you'll play a vital role in ensuring our customers' appliances are in top condition.Key ResponsibilitiesDrive company van and manage your day effectively, working mainly on your own.Test, diagnose, and fix white goods in customers'...
-
Cleaning Specialist
7 days ago
Snodland, Kent, United Kingdom Mitie Full timeAbout the RoleWe are seeking a dedicated and hardworking Cleaning Specialist to join our team at The Holmesdale School in Snodland, Kent. As a key member of our facilities maintenance team, you will be responsible for delivering exceptional cleaning services to our customers.
-
Courier Services Specialist
3 days ago
Snodland, Kent, United Kingdom Royal Mail Full timeJob OverviewThis is an exciting opportunity to join Royal Mail's dynamic team as a Parcel Delivery Driver. You will be responsible for delivering parcels to customers across the region, utilizing your exceptional organizational and communication skills.Key ResponsibilitiesDrive company vehicles to deliver parcels to customers.Utilize route-planning...
-
Business Operations Support Specialist
1 week ago
Snodland, Kent, United Kingdom South East Water Full timeJob InformationWe are seeking a highly organised and self-motivated individual to join our team as a Business Operations Support Specialist. As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of our services.In this role, you will provide excellent customer service, ensuring that all customers receive a high...
-
White Goods Maintenance Specialist
3 weeks ago
Snodland, Kent, United Kingdom Currys plc Full timeAs a White Goods Maintenance Specialist at Currys plc, you will play a key role in ensuring our customers' appliances are in top condition. The ideal candidate will have proven experience in White Goods repairs, a full UK/EU driving licence with no more than 6 penalty points, and ideally (but not essential) ACS Qualifications in Essential Gas Safety...
-
Snodland, Kent, United Kingdom Royal Mail Full timeWe are reinventing Royal Mail for the future and now is a perfect time to be part of this exciting journey.As a Community Delivery Specialist, you will make billions of deliveries possible. You will show up regardless of the weather, because for us, it's personal. We deliver for every person, from every walk of life, including exam results, tax returns,...
-
Mechanic and Maintenance Specialist
14 hours ago
Snodland, Kent, United Kingdom Northgate Vehicle Hire Limited Full timeVacancy for Skilled Mechanic and Maintenance SpecialistWe are looking for a highly skilled Vehicle Technician to join our team in Snodland. The successful candidate will be responsible for maintaining and repairing our vehicles to ensure they are safe and legally compliant for our customers.To be considered for this role, you must possess a Level 2...
-
Service Delivery and Support Manager
7 days ago
Snodland, Kent, United Kingdom South East Water Full timeJob Information We are seeking a highly organised and customer-focused individual to join our team as a Customer Service Coordinator. This role involves handling customer inquiries, resolving complaints, and working closely with the team to achieve customer satisfaction goals. The successful candidate will have excellent customer service skills, strong...
-
Regional Service Delivery Expert
2 weeks ago
Snodland, Kent, United Kingdom South East Water Full timeAt South East Water, we are seeking a highly motivated and organised Regional Service Delivery Expert to join our team.Job OverviewThis role is responsible for coordinating various tasks and activities within the region, ensuring seamless delivery of services to our customers. If you have excellent customer service experience and can work independently with...
-
Training Solutions Specialist
2 days ago
Snodland, Kent, United Kingdom South East Water Full timeAbout the RoleThe Organisational Development Advisor will be responsible for designing and delivering training programmes to enhance the learner experience at South East Water. This exciting new role will involve working closely with the OD Specialist to identify future learning and development needs and develop plans to meet them.The successful candidate...
-
White Goods Service Technician
3 weeks ago
Snodland, Kent, United Kingdom Currys Full timeAbout the Role:We are seeking a skilled White Goods Engineer to join our team at Currys. As a White Goods Engineer, you will be responsible for installing, diagnosing faults, and repairing white goods appliances in our customers' homes.Key Responsibilities:Test and diagnose faults in white goods appliancesCarry out repairs and maintenance on white goods...
-
Organisation and Coordination Specialist
7 days ago
Snodland, Kent, United Kingdom South East Water Full timeJob Description We are seeking a highly organised and customer-focused individual to join our team as a Customer Service Coordinator. This role involves handling customer inquiries, resolving complaints, and working closely with the team to achieve customer satisfaction goals. The successful candidate will have excellent customer service skills, strong...
-
Community Delivery Specialist
4 weeks ago
Snodland, Kent, United Kingdom Royal Mail Full timeOur Vision for the FutureWe are reinventing Royal Mail for the modern world, and we are now looking for individuals who can help us achieve our ambitious goals.As a Postperson with Driving, you will play a key role in delivering our vision to the community. You will be responsible for making deliveries to customers across the region, using your driving...
-
Mail Delivery Specialist
1 week ago
Snodland, Kent, United Kingdom Royal Mail Full timeAbout UsRoyal Mail is a leader in the delivery industry, making billions of deliveries possible every year. We're reinventing ourselves for the future and now's the perfect time to be part of it.We show up, rain or shine, because for us, it's personal. For every person, from every walk of life, we deliver. From exam results and tax returns, to wedding...
-
Water Supply Desk Specialist
4 weeks ago
Snodland, Kent, United Kingdom South East Water Full timeJob InformationAre you passionate about delivering exceptional customer service?We are looking for a skilled and dedicated individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring an excellent standard of customer service is provided to Business Retailers.Key...
-
Principal Water Resources Engineer
7 days ago
Snodland, Kent, United Kingdom Matchtech Full timeJob DescriptionWe are looking for a Lead Infrastructure Delivery Specialist to join our team in Snodland.Main ResponsibilitiesLead a team of engineers in delivering infrastructure projects, from design through to construction and maintenance.Develop and implement project plans, budgets, and schedules, ensuring commercial awareness and risk...
-
Project Management Specialist
2 days ago
Snodland, Kent, United Kingdom South East Water Full time**Job Title:** Senior Project Engineer**Estimated Salary:** £60,000 - £80,000 per annumCompany OverviewSouth East Water is a leading water company serving the communities in the South East region. We are committed to providing excellent service and ensuring the safety of our customers.Job DescriptionThe Senior Project Engineer will be responsible for...
-
Project Delivery Support Specialist
4 weeks ago
Snodland, Kent, United Kingdom South East Water Full timeJob InformationDo you have excellent IT and analytical skills? Are you able to work in a fast-paced environment? We are looking for a professional who can provide strong support with project delivery and operational planning.Key Responsibilities:Support project delivery and operational planningWork efficiently in a fast-paced environmentProvide strong IT and...