Software Product Support Manager
2 months ago
Technical Support Manager Role at Stratasys
Stratasys is a world leader in 3D printing solutions for various industries, including aerospace, automotive, and healthcare. The company is seeking an experienced Technical Product Support Manager to join their team.
The ideal candidate will have a strong background in product support or product management, with a focus on electro-mechanical equipment. They will be responsible for supporting assigned product lines, working closely with the business unit, engineering team, and other departments to introduce new products, drive continuous improvement, and lead the tier 3 escalation process.
Key responsibilities will include:
- Delivering exceptional customer experience and quality for supported product lines
- Investigating and consolidating information for reporting on customer visits, training sessions, field problems, and equipment problems
- Providing leadership to teams, including coaching, engagement, and development
- Collaborating with product management, engineering, operations, and other departments for new product development introduction and execution
Candidates should have a 4-year degree in engineering or a similar technical field and at least 5 years of experience in a product support or product management role. Proficient experience in technical writing, documentation, and presentation skills is also required.
Travel requirement: 25%
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