Operations Team Lead
3 days ago
About Us
At Card Factory, we pride ourselves on being a true Omni-channel retailer, with a vision to deliver exceptional customer experiences across all touchpoints.
Salary
The estimated annual salary for this role is approximately £24,300 based on 40 hours per week and £11.75 per hour.
Job Responsibilities
As a Team Leader at Card Factory, your responsibilities will include:
- Supporting the Store Manager in achieving commercial growth and customer satisfaction targets
- Leading the store team in the absence of the Store Manager and ensuring seamless delivery of exceptional customer service
- Motivating and inspiring the team to deliver high standards and meet sales targets
- Reviewing store performance data to identify areas for improvement and implementing changes to drive growth
Requirements
- 2+ years of retail management experience
- Degree in Business Administration or related field
- Excellent communication and interpersonal skills
- Able to work independently and as part of a team
- Proficient in Microsoft Office Suite
Benefits
- Pension scheme
- 15% colleague discount in-store and online
- Save As You Earn scheme
- Financial Wellbeing Support
- Seasonal incentive schemes
- Retail Management Apprenticeship Programmes
- Discounted gym membership, mobile phone contracts, and car leasing
- Discounts across 100's of UK retailers
- Employee Assistance Programme
- Enhanced Maternity, Paternity, and Adoption leave
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