Healthcare Delivery System Coordinator

6 days ago


Brandon, United Kingdom 00100 LEIDOS, INC. Full time

Are you seeking a rewarding career in healthcare delivery? 00100 LEIDOS, INC. is looking for a skilled Beneficiary Services Representative to join their team.

The successful candidate will provide education and enrollment services for the TRICARE Overseas Program under the Defense Health Agency, serving as a liaison for the beneficiary population.

Job Description

As a Beneficiary Services Representative, you will be responsible for verifying benefits eligibility and processing enrollments, disenrollments, portability transfers, and more using the Defense Online Enrollment System, Customer Relationship Manager systems, etc.

  • Register TRICARE beneficiaries in the MHS Genesis system
  • Perform Primary Care Manager changes, following the Military Treatment Facility guidelines
  • Provide education on resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in person

You will also collect, process, retrieve, and disseminate transfer information for active-duty and active-duty family member portability/disenrollment processes, conduct briefings for In Processing, Out Processing, Maternity, pre-separation/retirement and others, and provide basic claims assistance such as providing information on the status of claims.

Additional responsibilities include collecting and recording other Health Information into applicable systems, assessing the appropriate assistance level needed and referring or escalating as needed to address the issue at hand, collecting and reporting information on daily activities performed, and maintaining confidentiality and proper handling of Protected Health Information.

We are seeking a detail-oriented individual with excellent organizational skills and time management skills, who can multitask and work independently with minimal supervision.

Required Skills and Qualifications

To be successful in this role, you will need:

  • A high school diploma or GED
  • SOFA/Command Sponsorship as a dependent of an Active-Duty Service Member, DoD employee, or US Contractor supporting the DoD
  • US Citizenship
  • ADP IT III / Non Sensitive Position, Tier 1 clearance
  • Three years' cumulative experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment, experience in a medical or clinical environment, experience with MHS Genesis or civilian healthcare computer system and in processing medical claims, and experience in a customer service environment
Benefits

00100 LEIDOS, INC. offers a competitive salary and a comprehensive benefits package, including paid time off (PTO), 10 paid federal holidays, 401K retirement plan, college tuition and technical certification assistance, on the job training, paid parental leave, paid disability leave, and an internal/external referral bonus program that rewards you for introducing great talent to us.

Salary Range

The estimated annual salary for this position is between $45,000 and $65,000, based on location and experience.



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