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Supporter Services Executive
2 months ago
We are seeking a highly skilled and experienced Supporter Services Executive to join our team at Barnardo's. As a key member of our Supporter Services team, you will play a vital role in ensuring that our fundraising teams' administration processes are effective and efficient.
Key Responsibilities- Work across the entire directorate to implement changes that benefit our supporters and fundraising teams.
- Be solution-focused and work with teams across the organisation to ensure our supporters receive the best possible service, while increasing their loyalty.
- Manage third-party service providers who support various fundraising activities throughout the year, requiring experience in account management.
- Engage with our supporters on a regular basis, requiring excellent communication skills both verbally and in writing.
- Be proficient in the use of Excel and present facts and figures in a clear and concise manner.
- Work independently on some tasks and as part of a team on others, requiring the ability to multi-task, be flexible, and manage competing priorities.
- A competitive salary and benefits package, including 26 days annual leave plus bank holidays, increasing after 5 years service.
- The ability to buy up to another 5 days annual leave via our HolidayPlus scheme.
- A host of family-friendly leave options, including company Maternity, Paternity, and Adoption pay.
- Service-related sick pay from day 1.
- Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's.
- Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension.
- Cycle2work scheme.
- Interest-free season ticket loans.
- Discounts and cashback from high street shops, including major supermarkets, cinemas, gyms, leisure/theme parks, holidays, and more via our Benefit Portal.
- 20% discount at Barnardo's stores.
- Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy, etc.
- Free access to a round-the-clock employee assistance program for advice and support.
- Access to Barnardo's Learning and Development offer.
