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Nights Team Member
2 months ago
Job Summary:
We are seeking a skilled Nights Team Member to join our team at Premier Inn in Preston. As a key member of our overnight team, you will be responsible for ensuring the safety and comfort of our guests, providing exceptional customer service, and contributing to the smooth operation of our hotel.
Key Responsibilities:
- Guest Safety and Security: Ensure the safety and security of our guests, responding promptly to any incidents or concerns.
- Customer Service: Provide exceptional customer service, resolving guest complaints and issues in a professional and courteous manner.
- Hotel Operations: Assist with the smooth operation of the hotel, including maintaining a clean and tidy environment, and supporting colleagues as needed.
- Problem-Solving: Use your problem-solving skills to resolve guest issues and concerns, and to identify opportunities for improvement.
What We Offer:
- Competitive Pay: Enjoy a competitive hourly rate, with opportunities for pay increases based on performance.
- Training and Development: Receive comprehensive training and development opportunities to help you grow and succeed in your role.
- Whitbread Benefits: Enjoy a range of benefits, including discounts on food and drink, and access to exclusive events and experiences.
- Flexible Working: Enjoy flexible working arrangements, including guaranteed hours and the opportunity to work a variety of shifts.
Requirements:
- Previous Experience: No previous experience is required, but a calm and composed demeanor is essential.
- Communication Skills: Excellent communication skills, both written and verbal.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and resolve issues effectively.
Why Work for Whitbread:
- Inclusive Culture: We are committed to creating an inclusive culture that values diversity and promotes equality.
- Opportunities for Growth: We offer opportunities for growth and development, with a clear career path and support for your career aspirations.
- Competitive Benefits: We offer a range of competitive benefits, including discounts on food and drink, and access to exclusive events and experiences.
