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Infrastructure Support Specialist

2 months ago

Chippenham, Wiltshire, United Kingdom Peaple Talent Full time
Job Title: 1st Line Infrastructure Engineer

We are seeking a highly skilled and motivated 1st Line Infrastructure Engineer to join our team at Peaple Talent. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Provide 1st line customer-facing and remote support structure.
  • Offer internal IT support when required.
  • Manage helpdesk and incident management.
  • Configure and troubleshoot PC and server systems.
  • Configure and troubleshoot firewalls.
  • Perform daily system checks, including backup monitoring and reporting.
  • Deliver technical support to clients as required to meet service level agreements.
  • Maintain and update internal client documentation and logging time and activities.
  • Ensure client satisfaction is achieved and maintained.
  • Communicate effectively with customers regarding incident progress and changes.
  • Evaluate and escalate issues that cannot be resolved within agreed service levels.
  • Stay up-to-date with current and emerging technologies in the industry.
Requirements:
  • At least one year of experience working as an IT/Support Engineer in an MSP or ISP.
  • Working knowledge of Windows Server, Active Directory, Group Policies, DNS, DHCP, and troubleshooting.
  • Microsoft Exchange and Exchange Online experience.
  • Microsoft Office 365 fundamentals, including standalone Office 365 and Azure Sync environments.
  • Remote Desktop Servers and Desktop Support experience.
  • Networking protocols, including TCP/IP.
  • Excellent communication and problem-solving skills.
  • Experience in a service environment, particularly with SMEs.

This is a hybrid role with 2 days working from our office in Chippenham and some on-site visits to customers and clients. If you are a motivated and ambitious individual with a passion for technology, we encourage you to apply for this exciting opportunity.