Senior Operations Leader for Luxury Retail Destination
5 days ago
We are excited to be supporting the search for an exceptional Senior Operations Leader for a prestigious luxury retail destination in Southampton.
This is a rare opportunity to be part of the senior leadership team in a role that goes far beyond traditional operations management. As the Senior Operations Leader, you will have the power to inspire and influence colleagues, occupiers, and nearly 17 million annual guests.
Key Objectives
- Ensure all health and safety and environmental statutory procedures and systems are complied with.
- Management of service teams (through their managers), particularly contracts associated with soft services, hard services, and vertical transportation.
- Responsible for operational budget lines.
- Ensure the delivery of the destination's maintenance, security, cleaning, health & safety, and service charge provision to performance standards required and within cost budgets.
- Assist in monitoring income/expenditure derived from the car park including cost control/justification and forecasting.
- Ensure any documentation, destination plans, and technical drawings held locally are uploaded CAFM system.
Key Responsibilities
- Deputise for the General Manager in their absence.
- Assume the role of Duty Manager when required.
- Oversee all operational and facilities management for the destination.
- Ensure that all insurers' requirements are always complied with.
- Liaise with the managing agents wider FM team.
- Further develop and ensure compliance with the destination's emergency planning and business continuity plan, reviewing and updating as necessary.
- Liaise with all new tenants and oversee the provision of health and safety and operational induction during shop fit period and/or within the first week of their arrival.
- Co-ordinate and direct Landlord's major works.
- Oversee all accident and incident reporting, including insurance and statutory forms and procedures.
- Motivate contractors to achieve required standards.
- Assist Managing Agent in any shop fit plan approvals.
- Manage operations team, with direct line management.
- Tenant liaison – foster good relationships and regular communication with tenants.
This key position is part of the on-site senior leadership team. It is an excellent opportunity to challenge yourself to excel, innovate, and be part of the exciting future for the destination.
Candidates must hold experience working across mixed-use, retail, and high-footfall destinations.
A competitive salary of £60,000 - £80,000 per annum, depending on experience, plus benefits package available.
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