Security Professional
4 weeks ago
We are seeking a highly experienced individual who has a profound understanding of customer service principles and can provide an exceptional front of house service experience while maintaining a subtle, yet visible security presence.
This exciting opportunity is a full-time contract working Nightshift 7pm-7am on a rotational shift pattern (6 days on 3 days off) and will be based within one of our prominent buildings in a central London location. The payrate is £13.74 per hour.
We offer a competitive rate of pay and you will be entitled to 28 days holiday per annum including bank holidays.
At PROception, we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security.
Key Responsibilities:
Be seen as a visible customer focused professional by being proactive and greet clients and visitors where possible.
Anticipate any action client requirements in a professional manner.
Provide a consistent professional service at all times.
Issue visitor passes using agreed sign in and out policies and procedures.
Provide a high level of concierge services and have a wide knowledge of provisions within the local area.
Ensure all fire exits are kept clear. Health & Safety issues are reported.
Ensure all landlord contractor access is pre-authorised and in accordance with risk assessment/permit to work conditions.
Carry out building patrols where required.
Provide administrative support/incident report writing.
Ability and foresight to create a safe environment for all guests and visitors.
Maintain a high security awareness at all times.
CCTV interaction where required.
Complete a full detailed handover at the end of each shift.
First Aid and Banksman training required.
Person Specification:
Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player.
Holds a true passion for high standards of customer service delivery.
A keen interest and high level of systems/technology and computer skills would be an advantage.
Excellent interpersonal skills and the ability to interact with people at all levels.
Immaculate presentation.
Intuitive customer related logic.
Ability to work independently with confidence, using own initiative as required.
Look for opportunities to enhance client/visitor experience.
Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail.
Confidence and common sense to access and utilize expert resources when making decisions.
Maintain and practice a high degree of confidentiality at all times.
Computer literate with good email etiquette. Use of concierge and Microsoft systems is an advantage.
Have a high level of security awareness.
Valid SIA licence required.
5 years of verifiable work history.
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