Senior Client Support Specialist

1 month ago


Southampton, Southampton, United Kingdom Verra Mobility Full time

Verra Mobility is a leader in smart mobility solutions, developing technology-enabled programs to ensure safe and easy transportation. The Senior Client Support Specialist will serve as the primary point of contact for end-user clients, fostering effective relationships and providing informed analysis and advocacy of program health and client satisfaction.

The CSS conducts performance reviews and interprets client workflow data to identify areas for optimization and make recommendations that impact client success. This role requires independent consultation and advising clients on optimum courses of action, considering resources, capabilities, and business needs.

Key responsibilities include:

  • Reporting and Analytics
  • Perform regular review of Program Health metrics for all Clients to identify areas of concern or opportunities for optimization, and report out to stakeholders with results and recommendations.
  • In partnership with stakeholders, recommend and develop standard business reports and/or dashboards that present critical client information.
  • Disseminate client performance metrics to stakeholders.
  • Stay up to date through continuing education and involvement with developing products and processes so that reporting and analytics remain timely and proactive.

Client Relationships

  • Build effective client relationships and proactively engage the client to maintain alignment on critical client goals and needs.
  • Proactively identify potential client issues and engage internal stakeholders to address and resolve issues.
  • Provide informed advice and recommendations to stakeholders based on relationship levels and knowledge of business, products, and processes.
  • Gather information on relevant history, culture, economic environment, and politics through personal contacts and other sources in order to make informed decisions.
  • Escalate client issues and concerns in a timely manner to stakeholders.

Operations

  • Perform as an Expert Witness in local Courts as needed for citation hearings
  • Disseminate client requirements to stakeholders and act as a knowledge resource to maximize success in these areas.
  • Collaborate with internal departments and business units to facilitate understanding of client requirements and maximize client success.
  • Respond to client requests in a timely manner and strategically orchestrate fulfillment of such requests by coordinating with departments.

This role offers an estimated salary of $65,000 per year, commensurate with experience. Verra Mobility fosters a people-first philosophy and operates with core values: Do What's Right, Lead with Grace, Win Together, and Own It.



  • Southampton, Southampton, United Kingdom Quilter plc Full time

    Senior Client Liaison Position at Quilter plcThis senior role within our Customer Service Centre demands exceptional communication and interpersonal skills, as well as a passion for delivering world-class customer experiences. As a Senior Client Liaison Specialist, you will cultivate strong relationships with clients, respond to their queries with empathy,...


  • Southampton, Southampton, United Kingdom This is an IT support group Full time

    Job Title: Client Insight SpecialistDescription:We are seeking an experienced professional to join our team as a Client Insight Specialist. This role will focus on supporting the management of our client experience framework using Vouched For's Elevate platform.The successful applicant will assist in facilitating surveys being sent to clients following...


  • Southampton, Southampton, United Kingdom Chadwick Nott Full time

    Job OverviewWe are seeking a highly skilled Senior Private Client Lawyer to join our team at Chadwick Nott. As a Private Client Senior Associate, you will play a key role in developing and establishing a team that works alongside our friendly and supportive teams on complex private client matters.Key ResponsibilitiesDevelop and lead a team of private client...


  • Southampton, Southampton, United Kingdom Specialist Sports Limited Full time

    Specialist Sports Limited is recruiting a skilled Apparel Development Specialist Senior to drive the creation process of market-leading products. As a senior member of our product development team, you will be responsible for leading the development process, ensuring all products meet quality and delivery expectations.Key responsibilities include:Developing...


  • Southampton, Southampton, United Kingdom Chadwick Nott Full time

    About the Role:Chadwick Nott is seeking an experienced private client solicitor to join their team in Southampton. As a Private Client Senior Associate, you will be responsible for developing and establishing a team that works on complex private client matters.The ideal candidate will have a background as a senior private client specialist, excellent...


  • Southampton, Southampton, United Kingdom Chadwick Nott Full time

    Job Title:Senior Private Client Solicitor Team LeadCompany OverviewChadwick Nott is a reputable full service law firm with a long standing presence in Southampton. We pride ourselves on our commitment to developing a diverse and inclusive culture.Salary & BenefitsWe are offering a competitive salary of £66,000 - £75,000 per annum for this full-time...


  • Southampton, Southampton, United Kingdom G2 Legal Limited Full time

    Job OverviewWe are seeking an experienced Senior Private Client Lawyer Support professional to join our team at G2 Legal Limited. Based in the Southampton area, we provide quality legal advice to both commercial and private clients throughout Hampshire.The successful applicant will be responsible for supporting the well-established Private Client Paralegal...


  • Southampton, Southampton, United Kingdom ENGINEERINGUK Full time

    We are a leading law firm in the UK, dedicated to delivering exceptional client experiences. As a Senior Legal Support Specialist at EngineeringUK, you will play a vital role in our team, working closely with qualified Case Handlers to provide top-notch legal support on a variety of cases.About the RoleAs a key member of our team, you will work independently...


  • Southampton, Southampton, United Kingdom Hays Specialist Recruitment Limited Full time

    About the Opportunity:We are excited to offer an exceptional opportunity for a Personal Injury Specialist Solicitor to join our team in Southampton. As a key member of the firm, you will play a vital role in delivering a highly professional service to clients while ensuring compliance with client Service Level Agreements (SLAs) and Management Information...

  • Senior Tax Manager

    2 weeks ago


    Southampton, Southampton, United Kingdom Hays Senior Finance Full time

    Company OverviewHays Senior Finance prides itself on being a reliable, approachable, and proactive partner for businesses. Our goal is to provide active involvement and help clients succeed.As a leading recruitment agency in the finance sector, we understand the importance of tax compliance and the need for experienced professionals like you to manage tax...


  • Southampton, Southampton, United Kingdom G2 Legal Limited Full time

    Role Description:This Senior Property Finance Support Specialist role involves providing expert support to our Property Finance team. The successful candidate will be responsible for reviewing complex property finance documents, liaising with clients and solicitors, and ensuring that all transactions are completed accurately and efficiently.About the Team:G2...


  • Southampton, Southampton, United Kingdom Chadwick Nott Full time

    Join Our TeamAt Chadwick Nott, we are committed to delivering exceptional results for our clients. We are seeking a skilled Private Client Solicitor to join our team as a Private Client Senior Associate.Key ResponsibilitiesWork on a variety of cases with complex private client mattersDevelop and lead a team of private client solicitorsCollaborate with our...


  • Southampton, Southampton, United Kingdom Ernest Gordon Recruitment Full time

    Job Title: Senior Telematics Specialist We are seeking an experienced Senior Telematics Specialist to join our team at Ernest Gordon Recruitment. As a Senior Telematics Specialist, you will be responsible for designing and developing telematics systems for automotive electronics. The ideal candidate will have a background in auto electrical installations and...


  • Southampton, Southampton, United Kingdom The Green Recruitment Company Full time

    Client Success Specialist Job DescriptionWe are seeking a motivated Client Success Specialist to join our team at The Green Recruitment Company. In this role, you will work with clients to develop customized solutions for sustainability improvements and cost savings.The ideal candidate will have excellent analytical and problem-solving capabilities and be...


  • Southampton, Southampton, United Kingdom MERJE Ltd Full time

    About the RoleWe are currently seeking a Client Onboarding Specialist to join our team at MERJE Ltd in Southampton. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our business.As a Client Onboarding Specialist, you will be responsible for ensuring that all client onboarding processes are completed...


  • Southampton, Southampton, United Kingdom Talent Sure Recruitment Limited Full time

    Job Title: Client Account SpecialistWe are seeking an experienced Client Account Specialist to join our team in the centre of Southampton. As a specialist, you will be responsible for managing existing customer loan accounts on an ongoing basis, proactively identifying potential issues/problems and recommending/implementing solutions.Key Responsibilities:•...


  • Southampton, Southampton, United Kingdom IDEX Consulting Full time

    Job Description:As a Client Relationship Specialist at IDEX Consulting, you will play a vital role in supporting our clients in Southampton. Your primary responsibility will be to manage a designated client portfolio, ensuring that their needs are met and exceeded.You will be the first point of contact for clients, responding to their queries and resolving...


  • Southampton, Southampton, United Kingdom Chadwick Nott Full time

    About the RoleWe are seeking an experienced Private Client Solicitor to join our team at Chadwick Nott. As a Private Client Senior Associate, you will have the opportunity to develop and establish a team that works on complex private client matters.ResponsibilitiesWork on a varied caseload with complex private client mattersLead and manage a team of private...


  • Southampton, Southampton, United Kingdom Compass UK & Ireland Full time

    Senior Food Preparation SpecialistJoin Compass UK & Ireland as a Senior Food Preparation Specialist and enjoy a fulfilling career in food service. This full-time position, contracted to 36 hours per week, offers an estimated salary of £35,000 - £45,000 per annum.About the Role:We're currently recruiting a skilled Chef to help us create exceptional food...


  • Southampton, Southampton, United Kingdom Ascentiom Full time

    As a Senior Network Specialist at Ascentiom, you'll play a vital role in providing technical expertise to our Enterprise customers. With a strong background in networking technologies, you'll be responsible for delivering high-quality support and assistance to our customers.The ideal candidate will have a deep understanding of complex networking concepts,...