Administration Team Lead
10 hours ago
We are seeking a highly motivated and experienced individual to fill the role of Administration Team Leader within our Complex Needs and Disability Care Group.
This key leadership position requires a strong background in supervising and line managing staff, with a proven ability to plan and prioritize workloads to support clinical services.
As a member of our team, you will be responsible for:
- Supervising and allocating work to administrative support staff members, ensuring high-quality service delivery.
- Overseeing waiting lists and ensuring patients are booked for appointments within RTT targets, with the ability to escalate capacity issues or exceptions.
- Assisting in the production of high-quality documentation using Microsoft Word and clinical databases.
- Managing electronic patient records, clinic creation, appointment booking, and timely outgoing of appointments.
About Us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff and providing over 100 specialist services. We serve around 500,000 people living in Cardiff and the Vale of Glamorgan, focusing on the health and care needs of our local population.
Person Specification
- NVQ Level 4 and/or equivalent experience.
- Evidence of continuing professional development.
- Relevant secretarial or typing qualification.
- Good standard of general education and good knowledge of data protection law.
- ILM level 3 or willingness to work towards.
Experience
- Administration experience in a clinical setting, including waiting list management.
- Demonstrable experience of line managing staff, including training, recruitment, and implementing human resource management policies.
Skills
- Excellent IT skills, including the Microsoft Office Suite.
- Excellent time management skills and the ability to work to deadlines.
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