Service Manager Assistant

4 weeks ago


York, York City, United Kingdom JCT600 Full time

Unlock Your Potential as an Assistant Service Manager

About the Role:

We are seeking a highly motivated and experienced Assistant Service Manager to join our team at JCT600. As a key member of our Aftersales team, you will play a vital role in supporting the day-to-day operations of our Service department. Reporting directly to the Aftersales Manager, you will be responsible for leading, motivating, and developing the team to deliver exceptional customer experiences.

Key Responsibilities:

  • Lead and coach the service team to elevate performance and behaviors, driving results and excellence.
  • Ensure optimal resource management to deliver the highest level of customer satisfaction, managing workshop bookings to maximize utilization.
  • Make informed diary booking decisions to ensure correct workshop loading and timely completion of work.
  • Maximize profit through the sale of additional work and suitable products and services.
  • Conduct thorough examinations of period management accounts, producing and reviewing financial objectives, and raising concerns or opportunities with the Head of Business.
  • Handle customer complaints to ensure fair and equitable resolutions, identifying root causes and implementing solutions to minimize recurrence.
  • Foster a team culture of high performance and excellence.

Requirements:

  • Proven experience in a Service Management or Aftersales capacity is desirable.
  • A customer-centric approach, striving to deliver service above customer expectations, and the ability to create and develop a culture of continuous improvement.
  • A solid understanding of current motor industry practices would be desirable but not essential.
  • A deep understanding of the service core process.
  • Strong verbal and written communication skills.
  • Strong attention to detail and a commitment to delivering impeccable standards across the business.
  • A valid driving license with no excessive penalties.

What We Offer:

  • A competitive salary of £45,000 OTE, dependent on experience.
  • A life assurance plan and a company pension, subject to T&Cs.
  • 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service, plus bank holidays.
  • Flexible working policies.
  • 26 weeks paid maternity leave and 4 weeks paid paternity leave.
  • A range of training and leadership development programs.
  • A colleague referral scheme worth up to £1000 per referral.
  • Preferential Service Rates for family and friends.
  • Long service reward and Loyalty incentives.

Our Ambition:

At JCT600, we strive to be the best, not the biggest. We aim to deliver exceptional customer experiences and provide a supportive and inclusive work environment for our colleagues. We believe in embracing diversity and promoting equal opportunities for all candidates and employees.


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