Digital Service Manager

1 day ago


Altrincham, Trafford, United Kingdom Informed Solutions Full time

Make a meaningful impact in the tech industry by joining Informed Solutions as a Digital Service Manager. This is an excellent opportunity to advance your career and contribute to the delivery of critical digital projects.

About the Role

We are seeking a skilled Digital Service Manager to oversee the day-to-day operation of our national and business-critical digital services. As a key member of our team, you will be responsible for ensuring that our services meet the highest standards of quality and reliability.

Key Responsibilities
  • Manage the day-to-day operation of our digital services, ensuring seamless delivery and high-quality performance.
  • Coordinate incident response, problem management, and exception handling to minimize downtime and ensure business continuity.
  • Analyze root causes of incidents and implement corrective actions to prevent recurrence.
  • Work with delivery managers to plan, transition, and implement service improvements and technical changes.
  • Monitor service health, identifying and resolving issues proactively to maintain high service levels.
  • Track and report on Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and service metrics to inform improvement initiatives.

Requirements

  • Proven experience in managing business-critical digital services, systems, and infrastructure.
  • Familiarity with Agile methodologies and continuous service improvement principles.
  • Excellent communication and collaboration skills, with ability to work effectively in a DevOps environment.
  • Bachelor's degree in IT, Computer Science, or Business Information Systems.
  • Ability to travel and work onsite when required.
Salary and Benefits

We offer a highly competitive salary of £60,000 - £80,000 per annum, depending on experience, plus a comprehensive benefits package including pension scheme, life insurance, and generous holiday allowance.



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