Customer Success and Growth Strategist

1 week ago


Coventry, Coventry, United Kingdom B2BGateway Full time
About the Role

We are seeking an experienced Senior Customer Success Manager to join our EMEA team. As a key member of our customer success organization, you will be responsible for driving growth and revenue through strategic account management.

Job Description

This is a role that requires a strong passion for delivering exceptional customer experiences. You will serve as the primary point of contact for a portfolio of high-value clients, ensuring their success and satisfaction with our products and services.

  • Serve as a trusted advisor to help clients achieve their business goals.
  • Develop and maintain strong relationships with key stakeholders.
  • Proactively identify opportunities for clients to leverage our solutions.
  • Collaborate closely with Sales, Product, and Support teams.
Qualifications and Requirements

To succeed in this role, you will need:

  • 5+ years of experience in customer success, account management, or a related field.
  • A proven track record of managing and growing key client relationships.
  • Strong analytical skills and ability to translate data into actionable insights.
  • Excellent communication and presentation skills.
  • A proactive, solution-oriented mindset.
What We Offer

We offer a competitive salary range: £55,000 - £70,000 per annum, depending on experience. Additionally, we provide a benefits package including:

  • Generous holiday allowance.
  • Pension scheme.
  • Opportunities for career growth and development.


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