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Care Coordinator

2 months ago

Ferndown, Dorset, United Kingdom Helping Hands Full time
{"title": "Care Coordinator Role Overview", "content": "Care Coordinator Role Overview

At Helping Hands, we're committed to delivering exceptional care and support to our customers. As a Care Coordinator, you'll play a vital role in ensuring our customers receive the highest standards of care and support.

As a key member of our branch team, you'll work closely with our Registered Care Manager to support the recruitment, business development, and delivery of care services.

Key Responsibilities:

  • Support the Branch Care Manager in providing care and support to our customers and carers within the local community.
  • Ensure effective allocation of staff to ensure customers receive the highest standards of care and support.
  • Complete direct observations and supervisions for care teams within the correct timescales.
  • Support the Branch Care Manager to maintain carer numbers by actively recruiting new team members and guiding them through the recruitment process.
  • Reassess customers to ensure care plans are reflective of customer's needs and condition.
  • Actively seek new business opportunities and support the commercial growth of the branch.
  • Ensure the highest levels of customer service are always provided.
About You

To be successful in this role, you'll need to have a Level 3 Diploma in Adult Care or be willing to work towards achieving this. Additionally, you'll need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience of working within the care sector at supervisory level.

You'll also need to have a full UK driving licence and access to your own vehicle.

What's in it for you?

At Helping Hands, we offer a range of benefits to support your career development and well-being, including:

  • Career progression opportunities
  • 23 days annual leave, rising to 25 after 2 years of service
  • Blue Light Card offering discounts from business and services
  • Access to our employee assistance programme
  • Support to complete nationally recognised qualifications
  • Refer a friend scheme
  • Annual salary review

We're committed to promoting a diverse and inclusive workforce, and all applications will be treated fairly in line with our Equality and Diversity Policy.

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