Telecoms Infrastructure Specialist

1 month ago

London, Greater London, United Kingdom Sedgwick Full time
About the Role

We are seeking a highly skilled Telecoms Infrastructure Specialist to join our team at Sedgwick. As a key member of our telecoms team, you will be responsible for designing and implementing Genesys Cloud solutions for our enterprise organization.

Your primary focus will be on maintaining operations and building efficiencies in the technology of assigned spheres of influence. You will also be responsible for researching and resolving escalated issues from global IT colleagues.

Key Responsibilities
  • Execute telecom projects and roadmaps that drive alignment of business vision and processes to the appropriate technology solutions.
  • Lead the implementation of Genesys Cloud initiatives and projects in the EMEA and APAC region.
  • Support existing Genesys Cloud projects and production platforms.
  • Interface with existing vendors and be a mediator during escalations.
  • Engage with internal and external stakeholders to develop a deep understanding of business objectives and opportunities as well as the emerging technologies and trends that can enable or transform them.
  • Act as the point of communication between customers, engineering, and development.
  • Deal with any escalation or priority event from small to enterprise level.
  • Provide know-how and expertise in chat bots and automation.
Requirements
  • Bachelor's degree (computer science, telecommunication, engineering, business, or related field) or equivalent by experience.
  • Proven record in strategy and planning (infrastructure, applications, security, data architecture, etc.).
  • Five (5) years of related experience or equivalent combination of education and experience required to include two (2) years of experience supporting telephony technologies.
What We Offer
  • Competitive salary depending on skills, experience, and qualifications.
  • Opportunity to work flexibly, whether from office and/or home, depending on project needs and time-zone requirement.
  • Company provided mobile phone, SIM card, laptop.
  • Corporate expense account in case of travel.
  • Healthcare scheme.
  • A self-invested personal pension scheme.
  • Holiday allowance of 20 days plus bank holidays.
  • Official 40-hour work week with paid overtime or time in lieu.
  • Discounts on various products and services.
  • Employee assistance programme for employee wellbeing.
  • Life cover.
  • Group Income Protection.
  • Voluntary benefits – dental cover, leisure center subscription, osteopath cover.

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