DevOps Team Lead

2 weeks ago


Cheltenham, Gloucestershire, United Kingdom Ripjar Full time

Ripjar is a leading software and data products company that helps governments and organisations combat serious financial crime, including money laundering and terrorist financing.

Our technology enables organisations to enforce sanctions at scale and combat rogue entities and state actors.

The DevOps Team Lead will oversee the day-to-day management of the core-infrastructure team, ensuring the efficient provisioning, monitoring, maintenance, and troubleshooting of our mixed public and private cloud environment.

Key Responsibilities:
  • Team Leadership
    • Coordinate day-to-day activities, ensuring processes run smoothly and efficiently.
    • Assign tasks, monitor progress, and address any issues that arise.
  • Technical Oversight
    • Design and implement improvements to existing infrastructure and new services.
    • Evaluate the benefits of third-party managed solutions vs internal provision.
  • Performance Management
    • Assess and improve the performance of core-infrastructure team members.
    • Foster a culture of continuous development.
Operations Management
  • Process Management
    • Establish and optimise processes for routine tasks.
  • Jira Service Desk
    • Operate an internal facing service desk.
    • Triage and manage tickets, evolving ticket types to streamline support requests.
  • Out-of-Hours Support
    • Coordinate out-of-hours support activities.
    • Ensure a collective knowledge base for non-trivial SaaS support issues.
  • Incident Response
    • Manage and contribute to incident response efforts for infrastructure-related issues.
    • Ensure timely resolutions.
Capacity & Cost Management
  • Capacity Planning
    • Conduct infrastructure capacity planning, utilising metrics to inform decisions.
    • Ensure readiness for business scaling.
  • Cost Tracking & Optimisation
    • Monitor and optimise costs associated with infrastructure and services.
    • Ensure alignment with budgetary goals.
Compliance & Audits
  • Compliance
    • Manage recurring annual compliance activities, including ISO27001 and SOC2 audits.
    • Collaborate with audit teams and third-party advisors.
  • Security
    • Ensure security best practice.
    • Identify potential threats and vulnerabilities.
    • Design secure software systems.
    • Implement robust security measures.
  • Disaster Recovery Testing
    • Participate in disaster recovery testing.
    • Ensure robust recovery processes are in place.

This role requires a strategic mindset to design and implement infrastructure improvements while managing performance, capacity, and cost.

The successful candidate will collaborate closely with Product, Delivery, Engineering, and Security to align infrastructure capabilities with business needs alongside regulatory requirements.

Ripjar is committed to diversity and inclusion in the workplace.


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