Technical Support Specialist
1 month ago
Job Summary
We are seeking an experienced IT Support Engineer to join our team in Bristol. As an On-Site IT Support Engineer, you will be integral to maintaining IT infrastructure for one of our key customers. In this 12-month contract role, you'll provide vital first-line support, ensuring seamless operation of IT systems and equipment.
Key Responsibilities
- Respond to and resolve IT support requests via phone, email, or ITSM ticketing system.
- Troubleshoot hardware and software issues, escalating complex problems as needed.
- Configure, deploy, and maintain laptops, desktops, and other peripherals.
- Manage printer issues, including hardware repairs and software configurations.
- Ensure compliance with company security policies and perform daily system checks.
- Maintain and organise IT asset inventory to ensure accuracy.
- Create and update IT process documentation and generate helpdesk performance reports.
What We're Looking For
- Proven experience in an IT support role, ideally in an industrial or power station environment.
- Strong knowledge of Windows OS and Microsoft Office Suite.
- Familiarity with ITSM tools, hardware troubleshooting, and helpdesk ticketing systems.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively as part of a team.
Benefits
- Competitive pay, 25 days holiday (rising to 27), 2 volunteering days, 1 personal day, plus bank holidays.
- Company-matched pension, life assurance, enhanced parental leave, the option to buy extra leave, a cycle-to-work scheme, and more.
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