Software Support Specialist

1 month ago

Tadworth, Surrey, United Kingdom People Source Consulting Ltd Full time
Role: Graduate Software Support Engineer

We are seeking a skilled and motivated SaaS Application Support Engineer to join our dynamic engineering team to provide second- and third-line technical support to our customers (major water utilities) using our leading-edge solution telemetry system software Canvas.

This is a customer-focused role requiring a strong technical background, customer-facing communication skills, and a proactive approach to problem-solving, ensuring customer satisfaction by resolving complex technical issues and working closely with the development team to investigate and resolve technical issues to enhance product reliability and performance.

This position offers an opportunity to contribute to the improvement and development of our software platforms to improve the sustainability of the planet, making it an exciting opportunity for those passionate about technology and the environment.

Daily Duties:
  • Provide 2nd/3rd line technical support for the telemetry SaaS solution troubleshooting software issues.
  • Investigate and resolve technical issues through analysis of product logs, configuration files providing timely resolution and guidance.
Requirements:
  • Degree in Engineering or equivalent
  • Customer-facing skill set managing internal & external stakeholders
  • Experience of using SaaS solutions in cloud environments eg, AWS/Azure or equivalent
  • Software development skills eg C/C++, Java, Python
  • Help desk ticketing systems ie, Jira
  • Technical capability with analytical and problem-solving skills
Desirable Skills:
  • Experience of IT infrastructure monitoring tools eg, Nagios, AWS CloudWatch
  • Knowledge/experience using Linux or equivalent command line interfaces
  • REST API configuration
  • Database experience eg, SQL
  • Networking and server infrastructure knowledge
  • Technical background in telemetry or equivalent ie, Telco, IT Networks

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