Sales Engineer

1 month ago


High Wycombe, United Kingdom SER Limited Full time
Job Title: Sales Engineer

Join SER Limited as a Sales Engineer and contribute to the success of our Pro Audio team. As a key member of our sales team, you will be responsible for providing technical support and expertise to customers, resellers, and integrators.

Key Responsibilities:
  • Design and evaluate sound system projects, recommending appropriate product solutions.
  • Develop system designs, including acoustic simulations and IP-based audio networking, while generating reports and bill of materials.
  • Provide pre-sales training and post-sales technical support to customers.
  • Build and maintain long-term customer relationships through high-quality technical support.
  • Diagnose and resolve hardware and software issues for installed sound systems.
  • Assist customers with equipment integration and setup.
  • Drive product demand through the Pro AV network, including resellers, integrators, and consultants.
  • Conduct technical presentations and product demonstrations.
  • Represent the company at trade shows and provide in-depth information on products and services.
  • Collaborate with marketing and product management to suggest product improvements based on customer feedback.
  • Share insights throughout the product lifecycle, from planning and design to integration and management.
  • Assess and address customer concerns and project requirements.
Qualifications:
  • Experienced within a technical sales/sales engineer position or a strong audio design and commissioning background.
  • Proficiency in acoustic design and IP-based audio networking, using advanced design software.
  • In-depth knowledge of the Pro Audio market.
  • Familiarity with AV integration practices and services.
  • Strong understanding of acoustics, DSP, electronics, digital audio networking, and room control systems.
  • Ability to interpret project floor plans and system flow line drawings.
  • Expertise in audio commissioning techniques and software.
  • Willingness to travel regularly.
Package Details:
  • Salary: £50K - £55K (OTE £60K+)
  • Annual Leave: 25 days plus bank holidays (rises to 28 days after 5 years of service)
  • Company Car and expenses
  • Pension Contributions: 8%
  • High Street Discounts and cashback on healthcare
  • Life Insurance: 7X annual salary
  • Income Protection Scheme
  • Cashback on medical appointments (opticians, dentist, private healthcare etc.)


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