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Senior Technical Delivery

2 months ago

Belfast, United Kingdom Enso Recruitment Full time
Job Title: Senior Customer Delivery & Support Specialist

Enso Recruitment is delighted to be working closely with one of Northern Ireland's most successful artificial intelligence-based Green-tech Software companies, which is currently experiencing rapid growth, to recruit for the role of Senior Technical Delivery & Support Specialist.

This is a fantastic opportunity for an experienced customer-facing Application Support Engineer or Software Engineer to take an integral role in designing, developing, supporting, and delivering product features, functionality, and APIs for clients and partners.

Key Responsibilities:
  • Collaborate with internal teams to establish software support requirements.
  • Develop and implement software support SLAs, where applicable.
  • Gain a comprehensive understanding of deployments, sites, and sensors.
  • Prioritize and execute Issue and software support tasks efficiently.
  • Contribute to the development of Event, Incident, and Service management processes.
  • Manage customer events and incidents in accordance with established procedures.
  • Design, implement, and source systems, tools, and processes to support operational needs.
  • Define and outline software support requirements for both Delivery and Operations.
  • Participate in onboarding new customers to ensure smooth transitions.
  • Work within agile development frameworks, taking ownership of software support requirements by implementing the necessary tools and methods.
  • Troubleshoot and resolve software-related issues to restore customer services.
  • Utilize support tools to triage and address raised issues effectively.
  • Take ownership of support processes, continually improving efficiency and optimizing approaches.
  • Drive the automation of processes to improve efficiency and reduce manual effort.
Required Experience:
  • 5+ years of experience in a software support role or a software developer role involving customer delivery support considerations.
  • Experienced in at least one of the main cloud technologies – AWS, Azure, RedHat, GCP, IBM Cloud (AWS Preferred).
  • Strong working knowledge of Linux.
  • Exposure to Python is desirable but not essential for success.
  • Experience of Support tools and Service Desks.
  • An understanding or experience of high availability, business continuity, and disaster recovery solutions in the cloud.
  • Strong communication skills.
  • Curious and willing to onward develop and learn in ML/AI area.
Benefits:
  • Salary: £40-60k.
  • Share Options.
  • Free parking at Belfast office.
  • Private medical and dental insurance.
  • 24 days+ annual leave.
  • Electric vehicle scheme.

To be considered for this opportunity, please hit Apply Now today.