Retail Operations Manager

4 weeks ago


Reading, Reading, United Kingdom Smyths Toys Full time

About the Role

We are seeking a highly motivated and experienced Duty Manager to join our team at Smyths Toys in Reading. As a key member of our store management team, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a high level of operational efficiency.

Responsibilities

  • Lead a team of sales assistants to achieve sales targets and provide excellent customer service
  • Manage store operations, including stock management, cash handling, and security procedures
  • Develop and implement strategies to improve sales performance and customer engagement
  • Collaborate with the store manager to achieve business objectives and improve store performance

Requirements

  • Proven experience as a Duty Manager or similar role in a retail environment
  • Excellent leadership, communication, and interpersonal skills
  • Ability to work effectively in a fast-paced environment and prioritize tasks
  • Strong knowledge of retail operations, including stock management and cash handling procedures

Benefits

  • An attractive salary and bonus package
  • A comprehensive benefits package, including 4 weeks annual leave, pension scheme, and life assurance cover
  • Opportunities for career development and progression

About Smyths Toys

Smyths Toys is a leading retailer of toys and games, with a strong presence in the UK market. We are committed to providing exceptional customer service and creating a fun and engaging shopping experience for our customers.


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