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Back of House Operations Manager

1 month ago

Sheffield, Sheffield, United Kingdom German Doner Kebab Full time

Key Responsibilities:

As a Shift Leader in the Back of House at German Doner Kebab, you will be working alongside the Restaurant Management team to deliver exceptional food quality and guest care and service. You will work to brand standards, to lead your team, and ensure every guest leaves the restaurant having had a great experience.

Requirements:

  1. Guest is first in everything we do
  2. Have a positive attitude
  3. Able to operate in a fast-paced environment while maintaining quality and an attention to detail. Operationally focused to implement brand standards and policies
  4. Consistently deliver industry leading guest service
  5. Ensure store operational requirements by following brand standards, scheduling and assigning employees
  6. Comply with all requirements of Food Safety and Health and Hygiene standards
  7. Full understanding of stock management and Gp% figures and controls
  8. Able to achieve the highest guest satisfaction by producing quality products.
  9. Work to brand standards for food and operations with the focus on the guest experience as top priority.
  10. Effectively communicate with others to complete the duties and responsibilities expected
  11. Help and support the development of other team members through guidance, training and coaching.
  12. Welcome new team members.
  13. Help all the team members achieve and maintain the appropriate skills and knowledge to deliver exceptional products and guest service
  14. Demonstrate consistent operational standards and procedures that positively impact the stores overall operations.

Key Skills and Knowledge:

  1. Maintaining appropriate portion control and consistently monitoring food levels within the kitchen
  2. Experience with high volume trading levels would be ideal
  3. Provide training to improve all team members and utilize cross-training methods to maintain productivity and create an environment where your team can grow their knowledge
  4. Maintaining proper food handling and safety standards while preparing food.
  5. Cleaning equipment, as assigned, thoroughly and in a timely fashion according to brand guidelines
  6. Has the ability to maintain a professional appearance and display a positive and enthusiastic approach to all tasks
  7. Can demonstrate a complete understanding of the menu
  8. Following a brands sanitation standard including washing cookware and utensils throughout the day.
  9. Ability to fill in daily paperwork in line with a brands standard
  10. Working towards understanding and articulating food with integrity
  11. Understand P&L, budgets and managing payroll
  12. Manage stock levels and availability
  13. Manage all controllable costs to keep operations profitable
  14. Understand weekly sales information
  15. Guest first in everything we do