Technical Operations Administrator
3 days ago
**About the Role:** Technical Operations Administrator
We are seeking an experienced Technical Operations Administrator to join our client's London team. As a key member of the IT department, you will be responsible for overseeing the firm's ITSM solution, Ivanti Neurons, and ensuring its optimal performance and alignment with business objectives.
Key Responsibilities:
- Manage the day-to-day operation of Ivanti Neurons, including configuration, customization, and troubleshooting.
- Collaborate with stakeholders to identify and implement process improvements to increase efficiency and quality of service delivery.
- Analyse and resolve complex technical issues to ensure minimal disruption to services.
- Develop and maintain relationships with external vendors and suppliers to ensure timely resolution of technical issues.
Requirements:
- Proven experience in technical operations, preferably in a similar role or function.
- Demonstrated knowledge of ITSM tools and technologies, including Ivanti Neurons.
- Excellent problem-solving and analytical skills to troubleshoot complex technical issues.
What We Offer:
- A competitive salary of £40,000 - £55,000 per annum, depending on experience.
- A comprehensive benefits package, including health insurance, pension scheme, and annual leave.
- Opportunities for career growth and professional development within a dynamic and supportive team.
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