Technical Operations Administrator

3 days ago


London, Greater London, United Kingdom DVF Recruitment Full time

**About the Role:** Technical Operations Administrator

We are seeking an experienced Technical Operations Administrator to join our client's London team. As a key member of the IT department, you will be responsible for overseeing the firm's ITSM solution, Ivanti Neurons, and ensuring its optimal performance and alignment with business objectives.

Key Responsibilities:

  • Manage the day-to-day operation of Ivanti Neurons, including configuration, customization, and troubleshooting.
  • Collaborate with stakeholders to identify and implement process improvements to increase efficiency and quality of service delivery.
  • Analyse and resolve complex technical issues to ensure minimal disruption to services.
  • Develop and maintain relationships with external vendors and suppliers to ensure timely resolution of technical issues.

Requirements:

  • Proven experience in technical operations, preferably in a similar role or function.
  • Demonstrated knowledge of ITSM tools and technologies, including Ivanti Neurons.
  • Excellent problem-solving and analytical skills to troubleshoot complex technical issues.

What We Offer:

  • A competitive salary of £40,000 - £55,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance, pension scheme, and annual leave.
  • Opportunities for career growth and professional development within a dynamic and supportive team.


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