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Corporate Responsibility Manager

2 months ago

Fareham, Hampshire, United Kingdom Safran Full time
Job Title: Corporate Responsibility Manager

Join Safran, a leading international high-technology group, as a Corporate Responsibility Manager. In this role, you will be responsible for leading a team of Customer Support Representatives to provide exceptional customer service and support the sales of Safran Helicopter Engines services.

Key Responsibilities:
  • Manage the daily activity of the CSR team
  • Follow up on objectives, define priorities, monitor activity via indicators, and implement corrective actions
  • Steer dedicated follow-up of critical issues with all stakeholders
  • Guarantee the application of the corporate strategy, policies, and tools
  • Monitor and ensure the implementation of Safran HE commercial strategy on CSR's activities
  • Hands-on customer management of day-to-day activities
  • Ensure a customer-oriented culture both internally and externally focused
  • Carry out reporting and communication for the activity
  • Monthly Balance Score Card (BSC) coordination
  • Understand commercial processes and how SAP supports the function and support the team
Requirements:
  • English and Maths GCSE grade 9-4 (A*-C) or Equivalent
  • Business Administration qualification would be highly regarded
  • Continuous / process improvement qualifications would be highly regarded (e.g. Lean / Six Sigma)
  • Excellent command of the English language, written and spoken
  • Communication and people skills
  • Problem-solving skills including working with other teams
  • SAP knowledge including workflows, reporting & understanding of the different data objects & SAP roles
  • MS Office especially Outlook, Word, Excel & ideally PowerBI
  • Customer relations
  • Highly organized, with the ability to simultaneously manage several different issues
Location:

Europe, UK, England, South East

Fareham