Customer Experience Specialist
2 weeks ago
Location: Birmingham, UK
Salary: £23,000 - £25,000 per annum
Company Overview:A well-established engineering company in the Birmingham region is seeking an experienced Service Coordinator to play a crucial role in arranging and planning field engineer activities.
Job Description:- Schedule preventative maintenance visits to ensure optimal service delivery.
- Coordinate reactive calls and revisits, ensuring efficient use of engineer time.
- Plan and schedule remedial works after preventative maintenance and reactive visits.
- Liaise with customers and engineers to optimise scheduling activities and provide top-notch customer service.
- Act as the first point of contact for customers' inquiries and resolve their queries efficiently.
- Evaluate customer KPIs and communicate promptly with customers if there are challenges.
- Collaborate across teams to manage national and key accounts, ensuring seamless service operations.
- Ensure that engineering data received from handheld devices is professional and compliant.
This dynamic role requires flexibility and adaptability. As a Service Coordinator, you will be essential to maintaining smooth service operations and delivering outstanding customer experiences.
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