Customer Experience Specialist

2 weeks ago


Tile Cross, Birmingham, United Kingdom CV-Library Full time
Job Title: Customer Experience Specialist

Location: Birmingham, UK

Salary: £23,000 - £25,000 per annum

Company Overview:

A well-established engineering company in the Birmingham region is seeking an experienced Service Coordinator to play a crucial role in arranging and planning field engineer activities.

Job Description:
  • Schedule preventative maintenance visits to ensure optimal service delivery.
  • Coordinate reactive calls and revisits, ensuring efficient use of engineer time.
  • Plan and schedule remedial works after preventative maintenance and reactive visits.
  • Liaise with customers and engineers to optimise scheduling activities and provide top-notch customer service.
Key Responsibilities:
  1. Act as the first point of contact for customers' inquiries and resolve their queries efficiently.
  2. Evaluate customer KPIs and communicate promptly with customers if there are challenges.
  3. Collaborate across teams to manage national and key accounts, ensuring seamless service operations.
  4. Ensure that engineering data received from handheld devices is professional and compliant.

This dynamic role requires flexibility and adaptability. As a Service Coordinator, you will be essential to maintaining smooth service operations and delivering outstanding customer experiences.


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