Technical Support Specialist for AI and Automation

4 weeks ago


London, Greater London, United Kingdom Spencer Scott Full time

At Spencer Scott, we are embarking on a large digital transformation into AI and Chat GPT. We are seeking a highly skilled IT Service Desk Analyst with a background and interest in AI and automation to join our team.

This is a front-line role that combines traditional service desk operations with the latest technological advancements. As an IT Service Desk Analyst, you will play a key part in ensuring a blend of innovation and human touch. The role offers personal and professional growth beyond problem-solving.

We encourage an open mindset to change and improvement, identifying opportunities for automation to minimize repetitive tasks and enhance productivity. You will implement AI-driven tools in troubleshooting, balancing automation and human expertise. Analyze and provide feedback on AI workflows, ensuring they are tailored to handle real-world complexities.

Key Responsibilities:

  • Solve complex problems that transcend automation.
  • Have strong experience with Microsoft end user computing technologies, including Windows 10/11, Office 365, printing, local area networking.
  • Intune application packaging and build deployments including OOBE.
  • Azure AD (account provisioning/de-provisioning, permissions management).
  • Service Desk ticketing systems, including workflow configurations and other modules (CMDB).
  • Develop scripting knowledge, ideally with PowerShell.
  • Leverage your expertise within AI and Chat GPT.

This opportunity offers a salary up to £40,000 per annum, a 15% Annual Bonus, 9% Company Pension, Private Health and Dental Care.


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