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Visitor Experience Officer

1 month ago

Reading, Reading, United Kingdom National Trust Full time

About the Role

We are seeking a Visitor Experience Officer to join our team at the National Trust. As a key member of our Visitor Operations and Experience Team, you will be responsible for delivering exceptional visitor experiences across our portfolio of properties.

Key Responsibilities

  • Welcoming visitors and inspiring them to engage with our properties and collections
  • Developing and delivering events and activities that bring our places and stories to life
  • Creating interpretive displays and other materials to enhance the visitor experience
  • Supervising and supporting volunteers, and organizing rotas to ensure seamless delivery of services
  • Checking standards of presentation on site and contributing to the development of our web pages

What We're Looking For

  • A people person with excellent communication and interpersonal skills
  • Experience in event planning, delivery, and evaluation
  • Ability to work collaboratively as part of a team
  • Strong organizational and time management skills
  • Comfortable with IT, including Microsoft Office and web-based platforms

About Us

The National Trust is a charity that protects and preserves historic sites and green spaces for future generations. We are committed to creating an inclusive culture where everyone feels welcome and valued.

Benefits

  • Substantial pension scheme
  • Free entry to National Trust places for you and your family
  • Rental deposit loan scheme
  • Season ticket loan
  • EV car lease scheme
  • Perks at work discounts
  • Holiday allowance and purchase scheme
  • Flexible working and employee assistance programme