Customer Service Installation Specialist

1 week ago


Oxford, Oxfordshire, United Kingdom Virgin Media O2 Full time £29,000 - £36,200

About Virgin Media O2: We are a leading provider of telecommunications services, delivering fast and reliable broadband internet, mobile network coverage, and TV entertainment to customers across the UK.

Job Overview: As a Field Service Engineer with Virgin Media O2, you will be responsible for installing and maintaining our cutting-edge infrastructure, ensuring seamless service delivery to our customers. You will work closely with our technical teams to resolve issues efficiently and effectively.

Key Responsibilities:

  • Install and commission new equipment, ensuring it meets our quality standards
  • Maintain and repair existing infrastructure, minimizing downtime and optimizing performance
  • Collaborate with colleagues to resolve complex technical issues, sharing knowledge and best practices
  • Provide excellent customer service, addressing queries and concerns in a professional and courteous manner

Requirements:

  • No prior experience is required; we offer comprehensive training and development opportunities
  • A valid UK manual driving license with no more than 8 points
  • An organized individual with strong communication skills, able to work independently and as part of a team

Benefits:

  • A competitive salary of £29,000, plus overtime and performance-based commission
  • A company van for business use
  • 25 days of annual leave, including your birthday
  • A first-rate pension program with up to 10% matching contributions
  • Access to wellbeing benefits, including the Unmind App, BUPA medical coverage, and critical illness insurance
  • Lifelong learning and career development opportunities

We value diversity and inclusion: We are an equal opportunities employer, committed to creating an inclusive workplace that supports and empowers individuals from all backgrounds. We encourage applications from diverse candidates who share our passion for delivering exceptional customer experiences.



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