UK Distribution Support Specialist
2 weeks ago
We are seeking a highly motivated Distribution Support Specialist to join our Regional Office United Kingdom. As a key member of our team, you will be responsible for providing first-line support to our Revenue Management and Reservations teams.
About the Role:
- Serve as the primary point of contact for our Revenue Management and Reservations teams, promptly responding to their technical inquiries and resolving any connectivity-related issues.
- Act as a knowledgeable resource for the Revenue team, providing guidance on CRS functionality and best practices.
- Assist in the configuration and maintenance of rate plans and room types in our CRS and Siteminder (Channel Manager).
- Aid in the configuration and rate loading of new rate plans and changes to room types across all distribution channels.
- Conduct regular audits of PPHE distribution systems to ensure compliance with brand standards.
- Investigate and resolve FAILED OXI messages and collaborate with MyOracle Support when necessary.
- Communicate system outages promptly to the hotel and reservations teams.
- Support the implementation and onboarding of new hotels.
- Create and manage user logins within RHG applications, OTAs, and other systems, adhering to the "System Access Workbook" policy.
- Assist in the maintenance of Standard Operating Procedures (SOPs) for Distribution.
Key Skills and Qualifications:
- Experience in Reservations, Front Office or Revenue Management preferably in a supervisory level.
- Previous experience on Opera PMS
- Understanding of OTA's distribution channels and technologies preferable
- Knowledge of Siteminder Channel Manager preferable
- Strong technical aptitude with the ability to troubleshoot and resolve connectivity-related issues.
- Excellent organisational skills and the ability to prioritise tasks effectively.
- Strong attention to detail and accuracy
- Effective communication skills, both written and verbal.
- Ability to work collaboratively in a team environment.
- Ability to build rapport and strong professional relationships
Benefits:
- Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
Salary:
£35,000 - £45,000 per annum
About Us:
We are a leading hospitality company with a strong presence in the UK market. Our team is dedicated to delivering exceptional customer experiences and we are committed to providing our employees with the resources and opportunities they need to succeed.
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