Technical Support Officer

5 days ago


South Shields, South Tyneside, United Kingdom Stsft Full time
About the Role

We are seeking a highly skilled Technical Support Officer to join our team at Stsft, providing technical support and assistance to staff working within the Trust. This is an exciting opportunity for a motivated individual to work in a dynamic environment and contribute to the delivery of high-quality services.

The successful candidate will have a good understanding and experience of Service Desk protocols, desktop support, hardware rollout projects, and be able to work towards performance targets and resolve high-profile escalations from all areas of the ICT estate.

Key Responsibilities:

  • To provide IT advice, technical support, and fault resolution service to staff working within the Trust.
  • To contribute to the Trust's service to patients by ensuring staff are able to use the IT equipment and systems available to them to facilitate and record patient care.
  • To minimize disruption to staff due to IT equipment or system failures by providing an efficient and effective support service.
  • To undertake the installation, configuration, and deployment of IT equipment and software.

Requirements:

  • A Level 3 qualification in an IM&T related subject plus practical experience of providing ICT technical support within a large organization.
  • Or at least three years' practical experience of providing ICT technical support within a large organization.
  • The post holder must meet the travel requirements of the role. Where the post holder is required to use Trust vehicles, they must maintain a full clean driving license.

Benefits

As a valued member of our team, you can expect a competitive salary of £25,000-£35,000 per annum, depending on experience, as well as access to a range of benefits, including flexible working options, access to education and training opportunities, and a commitment to supporting your health and wellbeing.



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