Sales Support Coordinator
4 weeks ago
Sales Support Coordinator Role Overview
We're seeking a skilled Sales Support Coordinator to join our team at Skopos Fabrics, a leading textiles company in the commercial interiors space. As a Sales Support Coordinator, you'll play a crucial role in coordinating sales orders, managing client relationships, and ensuring smooth operations across UK and international markets.
Key Responsibilities:
- Process UK and international sales orders, ensuring accuracy in pricing, discounts, and any special terms.
- Act as the first point of contact for customers, handling enquiries, stock checks, and sample requests. Building strong relationships with customers, agents, distributors, and account managers.
- Coordinate shipping for international orders, ensuring all documentation (invoices, customs declarations, etc.) is accurate and up-to-date.
- Address customer complaints or issues regarding delivery, product quality, or order discrepancies promptly and professionally.
- Assist the sales and marketing teams by providing market insights, customer feedback, and support on sales initiatives.
- Ensure all customer-related documentation adheres to ISO9001 compliance procedures.
- Provide regular reports on sales activity, order progress, and customer feedback to support continuous improvement.
Requirements:
- Experience in a sales support or coordination role, ideally within a textiles or manufacturing environment.
- Knowledge of international shipping documentation and procedures.
- Strong organisational skills with the ability to prioritise multiple tasks.
- Excellent communication skills (both written and verbal) and a customer-focused approach.
- Proficiency in Microsoft Office (Word, Excel); experience with CRM or ERP systems is an advantage.
- Ability to work in a fast-paced environment and resolve issues efficiently.
What We Offer:
- Competitive salary: Up to £25,000 depending on experience.
- Holiday Allowance: 23 days holiday rising with length of service + your birthday off + bank holidays.
- Life Insurance: Free company-paid life insurance.
- Flexibility: Hybrid working available (following successful probation).
- Bonus: Annual bonus based on company performance.
- Extras: Free electric vehicle charging at work.
About Skopos Fabrics:
Skopos Fabrics is a leading textiles company in the commercial interiors space. We're committed to delivering high-quality products and exceptional customer service. As a Sales Support Coordinator, you'll be part of a dynamic team that's shaping the future of global interiors.
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