Owner Relations Specialist
2 weeks ago
Job Summary
We are seeking an experienced Customer Service professional to join our team as an Owner Experience Executive. As a key member of our customer-facing team, you will be responsible for delivering exceptional experiences to our holidaymakers and owners, while instilling trust and efficiency.
Key Responsibilities:
- Resolve issues and maintain records to ensure seamless delivery of customer experiences.
- Monitor property performance and work collaboratively with owners to achieve improvement.
- Provide proactive support to owners to ensure property compliance with health and safety regulations.
- Respond to guest feedback and contribute to improving our NPS.
- Cover Out of Hours emergency phones and participate in an on-call rota to ensure 24/7 service.
Requirements:
- Previous experience in customer service or customer relations.
- Excellent attention to detail and strong interpersonal skills.
- A passion for problem-solving and delivering exceptional customer experiences.
What We Offer:
- A competitive salary of £22,308 per annum.
- A comprehensive training and development program.
- Study support for additional qualifications.
- Numerous wellbeing initiatives to promote employee satisfaction.
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