Service Support Assistant

4 weeks ago

Leeds, Leeds, United Kingdom Leeds City College Full time

About the Role

This is a Part-Time role: 18.5 hours per week.

This is a great opportunity to join the department of Hair, Beauty and Media Makeup at our campus as a service support assistant. The role will support the Service Support Manager in all aspects, ensuring the support service is delivered effectively across the department and delivery sites in line with curriculum requirements and provide a high level of customer service support to all stakeholders on a day-to-day basis.

Key Responsibilities

  • Effective implementation of all systems and processes to support the delivery of high-quality learning programmes at site(s) with specialist vocational delivery within the department's responsibility.
  • Maintain a smooth operation of salons, dispensary and reception areas.
  • Assess students on reception and sales and services units as and when required.
  • Support the Service Support Manager in all aspects, ensuring the support service is delivered effectively across the department and delivery sites in line with curriculum requirements and provide a high level of customer service support to all stakeholders on a day-to-day basis.

About You

  • You will be a high-performing professional ideally with a Hair or Beauty background.
  • Have an eye for detail with excellent communication skills.
  • Evident customer service experience.
  • Able to work in a fast-paced learning environment.

Benefits

There are plenty of benefits available to our staff members, here are just a few:

  • Annual leave entitlement - If you work full time, you'll get at least 27 days holiday plus bank holidays and up to 5 discretionary closure days at Christmas (pro rata for part time staff). Support Staff 27 days (increasing to 32 days after 5 years service) Academic 37 days Senior Management 37 days
  • Generous Pension schemes Teachers' Pension Scheme Local Government Pension Scheme
  • Memberships and discounts - employees can sign up to various membership cards and discount schemes such as TOTUM card (formerly NUS card).
  • Travel and commuting - discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
  • Learning and development opportunities - including staff development days
  • Employee wellbeing initiatives
  • Flexible and hybrid working opportunities - this will vary depending on role requirements

About Us

Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally.

We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College's values put students first and are at the heart of everything the college does.

We are committed to lifelong learning and investing in our staff. You'll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress.

Safeguarding

At Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references.

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